SERP MEDIA F.A.Q.

Search Documentation, Knowledgebase And Watch Videos To Find Answers

We offer 24 hour customer support, 24/7/365 Server Monitoring, and Online Support Portal with Video Tutorials and Help Articles.
Yes. We will install WordPress for you. We also have WordPress Tutorials with our Web Assist Service.
Yes. We have a limited site backup service that runs weekly.
No, unless you pre-purchase your hosting or purchase a customized website development package.
Costs will vary depending on what your hosting and website development needs are. One of our professional creators will give you a full review of all our services.
Yes. We can take care of your site migration to the new server. Please ask about quantity limitations.
Yes. We sell website domains with the most common handles available.
Yes. We offer a wide variety of e-mail services.

  • POP3 Email Accounts with SMTP
  • WebMail Access: Horde, SquirrelMail, RoundCube
  • Receive your email to your phone via IMAP Support
  • Prevent spam with SpamAssassin
  • Unlimited Autoresponders, Mail Forwards, Email Aliases, 25 Mailing Lists
Yes. We have partnered with Themeforest to provide a vast selection of world-class website themes.
The amount of traffic that your website can handle will depend on what package you purchase.
The speed of your site will depend on a number of different factors. We have tutorials that will guide you through the process of speeding up your site.
Your server will be ready to go within a few hours of purchasing your package. Having your website ready to launch will depend on multiple factors including design, structure needs, communication, and asset delivery. Your designer will be able to give you an estimated launch date.
You can create a support ticket at any time. Your query will be answered promptly.
We have an abundance of WordPress tutorials available at We Assist.
Yes. We can setup a scheduled Wordpress backup.
All Serp Media clients get access to Web-Assist Service. The level of access is determined by the package that you purchase.
Yes. We offer multiple payment options, including Paypal.
Yes. You can pre-purchase as many as 5 years in advance. Advanced purchase receives discounts.

Support Articles

Our Expert Team Talk WordPress Hosting

INTEGRATING A SHOPPING CART

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BASIC DNS EXPLAINED IN PLAIN ENGLISH

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HOW TO INSTALL A NEW AVADA UPDATE

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Fun Support Facts

We Love Our Jobs And That Makes All The Difference

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Support Tickets Answered

We are working hard to give you the answers you need.

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Group Photos Taken

Photography is our second passion. Design is our first 🙂

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Cups of Coffee Sipped

Living on the edge of a coffee cup is one more hour of a job well done.

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Hours of Code Typed

Did You Know? Without computer programs, our life would probably come to a stand still.